I
spent 'a week' in an auto repair shop one day recently and watched an
energetic guy wearing yellow rubber boots while waiting 3-hours for
an 'about-an-hour' work on my car.
This
guy was fascinating - 'Boots'
was in perpetual motion – heading toward the parking lot, the front
office, the mechanic bays and elsewhere. He showed a sense of purpose
and moved with great determination. But
he never made it to any destination before changing course – off to
a different one - lickety split!
Fascinated
by this constant activity, I flagged down Boots and asked what he was
doing – “Keeping this place organized and working!” was his
reply. Interesting; I never saw him touch a car or accomplish any
task during the entire time.
When
paying my bill, I asked the service rep about Boots and he told me
that 'Boots' is of our most valuable employees – this guy is on the
move from the time we open until we close.
No comments:
Post a Comment